Do you offer a free initial consultation?
We do not offer free consultation appointments. Initial consultations are between 16- and 45-minutes and billed to insurance under code 90791 (Psychiatric Diagnostic Evaluation) or at a cash-rate of $150 for licensed clinicians, $80 for associate clinicians, and $60 for intern clinicians. If you do not feel that the clinician is a good-fit, you are welcome to switch or opt out of treatment; there is never any obligation to continue.
How do I become a client?
Please visit the new client information page.
How do I schedule an appointment (existing client)?
Existing clients can schedule appointments during the session with their clinician or may use the online scheduling portal ("Book Appt"). If using insurance, existing clients may obtain a "coupon code" to reduce their booking cost to their copay which may be refunded upon cancellation at least 48 hours in advance. Paying the copay in advance will avoid a bill following the session. If you are an existing client and do not have a coupon code, please email firstname.lastname@example.org to request one.
HOW DO I cancel an appointment?
You MUST cancel directly in the confirmation email using the "change/reschedule appointment" button which will then give an option to "cancel appointment." Although you may attempt to email or call to cancel, the only way to avoid the cancellation fee and guarantee cancellation is to self-cancel by using the email link. Upon successful cancellation, you will receive a system-generated email confirming that your appointment was cancelled.
What is the cancellation policy?
Our cancellation policy is strictly 48-hours in advance of the session or the cancellation fee will apply ($125 for a licensed clinician; $80 for an associate clinician, $60 for an intern clinician). No exceptions are given. As a policy, we do not review reasons for cancellation unless in the case of illness requiring hospitalization or immediate family member death can be proven with documentation; but this is not guaranteed to be granted and may not be reviewed.
Are sessions in-person or virtual?
Currently due to COVID-19, all sessions are held virtually until further notice.
What if I want to eventually transition to in-person therapy?
Our clinicians are currently contracted for telehealth only so eventual in-person sessions are not guaranteed and should not be expected.
WHAT Is the purpose of the offices if you are virtual?
Some services are only able to be held in-person (e.g., TMS, Ketamine-Assisted Psychotherapy, ADHD and other psychological testing) so we must retain our physical office spaces. Although we do not have clinicians stationed in our physical offices currently, we offer occasional travel services in which our clinicians move between offices for various services.
Following the Session
How can I provide feedback about my session?
Please email email@example.com to send feedback. All feedback will be forwarded to appropriate supervisors for immediate review.
What if I was not happy with my session?
Refunds are not issued under any circumstances. There is no obligation to continue services. Alternately, you may select a different clinician in our practice or seek an outside provider.
Are Groups covered by insurance?
Groups are generally covered by insurance but coverage is not guaranteed. Certain leading clinicians are not contracted with certain insurance plans. We will make our best effort to get your plan to cover the group session. If your plan does not cover the session, you are responsible for the group session cost.
How many people are enrolled in each group?
Group capacity is 8 clients per group.
Is there a limit to how many groups I can enroll in?
There is no limit. You may enroll in as many as you would like! The only restriction to be aware of is that enrolling in two or more groups per day may not be covered by your insurance plan.
What is needed to enroll?
We must have the group therapy consent form on file for you to enroll in a group. We generally offer this service to existing clients. Please view the Group Therapy Consent Form for all group terms.
When do sessions meet?
Please click here to view the schedule.
Do you recommend individual therapy combined with group therapy?
Yes, absolutely. The combination model of individual psychotherapy and group therapy has been incredibly helpful for our clients as it as an excellent opportunity for personal growth. Numerous clients have been in therapy for years with other providers and are finally beginning to notice substantial changes and breakthrough improvements in their lives upon switching to this model.
How can I request disability or extended time off work?
You must be evaluated and actively participating in our outpatient treatment program. We offer Transcranial Magnetic Stimulation (TMS) which qualifies or can refer to nearby IOP/PHP programs. Individuals in individual therapy alone cannot qualify for extended time-off or disability requests.