New Clients
Do you offer a free initial consultation?
We do not offer free consultation appointments. Initial consultations are between 16- and 45-minutes and billed to insurance under code 90791 (Psychiatric Diagnostic Evaluation) or at a cash-rate of $150 for licensed clinicians, $80 for associate clinicians, and $60 for intern clinicians. If you do not feel that the clinician is a good-fit, you are welcome to switch or opt out of treatment; there is never any obligation to continue.
How do I become a client?
Please visit the new client information page.
Scheduling
How do I schedule an appointment (existing client)?
Existing clients can schedule appointments during the session with their clinician or may use the online scheduling portal ("Book Appt"). If using insurance, existing clients may obtain a "coupon code" to reduce their booking cost to their copay which may be refunded upon cancellation at least 48 hours in advance. Paying the copay in advance will avoid a bill following the session. If you are an existing client and do not have a coupon code, please email [email protected] to request one.
HOW DO I cancel an appointment?
You MUST cancel directly in the confirmation email using the "change/reschedule appointment" button which will then give an option to "cancel appointment." Although you may attempt to email or call to cancel, the only way to avoid the cancellation fee and guarantee cancellation is to self-cancel by using the email link. Upon successful cancellation, you will receive a system-generated email confirming that your appointment was cancelled.
What is the cancellation policy?
Our cancellation policy is strictly 48-hours in advance of the session or the cancellation fee will apply ($125 for a licensed clinician; $80 for an associate clinician, $60 for an intern clinician). No exceptions are given. As a policy, we do not review reasons for cancellation unless in the case of illness requiring hospitalization or immediate family member death can be proven with documentation; but this is not guaranteed to be granted and may not be reviewed.
Treatment Delivery
Are sessions in-person or virtual?
Both options available.
What if I want to eventually transition to in-person therapy?
If you are looking for in-person sessions, please inquire so you can be matched with someone who does in-person sessions.
Following the Session
How can I provide feedback about my session?
Please email [email protected] to send feedback. All feedback will be forwarded to appropriate supervisors for immediate review.
What if I was not happy with my session?
Refunds are not issued under any circumstances. There is no obligation to continue services. Alternately, you may select a different clinician in our practice or seek an outside provider.
Group Therapy
Are Groups covered by insurance?
Groups are generally covered by insurance but coverage is not guaranteed. Certain leading clinicians are not contracted with certain insurance plans. We will make our best effort to get your plan to cover the group session. If your plan does not cover the session, you are responsible for the group session cost.
How many people are enrolled in each group?
Group capacity is 8 clients per group.
Is there a limit to how many groups I can enroll in?
There is no limit. You may enroll in as many as you would like! The only restriction to be aware of is that enrolling in two or more groups per day may not be covered by your insurance plan.
What is needed to enroll?
We must have the group therapy consent form on file for you to enroll in a group. We generally offer this service to existing clients. Please view the Group Therapy Consent Form for all group terms.
When do sessions meet?
Do you recommend individual therapy combined with group therapy?
Yes, absolutely. The combination model of individual psychotherapy and group therapy has been incredibly helpful for our clients as it as an excellent opportunity for personal growth. Numerous clients have been in therapy for years with other providers and are finally beginning to notice substantial changes and breakthrough improvements in their lives upon switching to this model.
Disability Requests
How can I request disability or extended time off work?
You must be evaluated and actively participating in our outpatient treatment program. We offer Transcranial Magnetic Stimulation (TMS) which qualifies or can refer to nearby IOP/PHP programs. Individuals in individual therapy alone cannot qualify for extended time-off or disability requests.
Medical Records
Can I request the release of my psychotherapy notes?
If you are in therapy with one of our therapy providers, the notes taken during each session are classified as "Psychotherapy Notes" and are not classified to be part of your medical record. We do not release psychotherapy notes unless we have an accompanying court order. A subpoena will not qualify for the release of psychotherapy notes. Unlike the general medical record, patients do not have a right to access their psychotherapy notes as these are protected beyond subpoena and require a court order signed by a judge. We occasionally provide a clinical summary upon request or can provide clinical reviews under some circumstances (e.g., provider handoffs, disability requests, case collaboration, etc.). The typical fee for these requests ranges from $125-150 and are not guaranteed.
"No Surprises Act"
How does the No Surprises Act Apply to me?
Effective January 1, 2022, a ruling went into effect called the "No Surprises Act" which requires practitioners to provider a "Good Faith Estimate" about out-of-network care. This applies to clients paying cash for sessions not using insurance benefits. The Good Faith Estimate works to show the cost of items and services that are reasonably expected for your health care needs for an item or service, a diagnosis, and a reason for therapy. The estimate is based on information known at the time the estimate was created.
The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur and will be provided a new "Good Faith Estimate" should this occur. If this happens, federal law allows you to dispute (appeal) the bill if you and your provider have not previously talked about the change and you have not been given an updated good faith estimate. Under Section 2799B-6 of the Public Health Service Act (PHSA), health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request, or at the time of scheduling health care items and services to receive a "Good Faith Estimate" of expected charges. Note: The PHSA and GFE does not currently apply to any clients who are using insurance benefits, including "out of network benefits (i.e.., submitting superbills to insurance for reimbursement).
Timeline requirements: Practitioners are required to provide a good faith estimate of expected charges for a scheduled or requested service, including items or services that are reasonably expected to be provided in conjunction with such scheduled or requested item or service. That estimate must be provided within specified timeframes:
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur and will be provided a new "Good Faith Estimate" should this occur. If this happens, federal law allows you to dispute (appeal) the bill if you and your provider have not previously talked about the change and you have not been given an updated good faith estimate. Under Section 2799B-6 of the Public Health Service Act (PHSA), health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request, or at the time of scheduling health care items and services to receive a "Good Faith Estimate" of expected charges. Note: The PHSA and GFE does not currently apply to any clients who are using insurance benefits, including "out of network benefits (i.e.., submitting superbills to insurance for reimbursement).
Timeline requirements: Practitioners are required to provide a good faith estimate of expected charges for a scheduled or requested service, including items or services that are reasonably expected to be provided in conjunction with such scheduled or requested item or service. That estimate must be provided within specified timeframes:
- If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;
- If the service is scheduled at least 10 business days before the appointment date, no later than three business days after the date of scheduling; or
- If the uninsured or self-pay patient requests a good faith estimate (without scheduling the service), no later than three business days after the date of the request. A new good faith estimate must be provided, within the specified timeframes if the patient reschedules the requested item or service.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.